By combining remote support (wherever you are) with regular in-house office visits,    Hi-Tech Digital ensures you get the best computer support, computer repair and IT consulting services.

We focus on providing our clients with high-quality, timely IT support including pc repair services in the most efficient and cost-effective manner possible. We take preventative measures, like providing daily IT troubleshooting services; installing systematic upgrades of anti-virus software and making sure that all your business applications are up-to-date. If necessary, we even perform computer repair when parts go bad such as memory and power supplies. Our computer support services cover Mac and Windows-based computers, Linux and Windows servers and any kind of mobile phone. We also help your employees install and use new software and applications, or resolve technical problems on your network.

To make sure that you don’t jeopardize current hardware and software investments, we are immediately available to answer questions, help troubleshoot and make repairs quickly. Our computer support service utilizes the latest secure remote access technologies to provide online help for you and your employees wherever you are.  This means we are able address problems even if you’re not physically in the office. This accessibility and immediate attention stops small issues from becoming huge problems and helps you avoid loss of critical business information, money and precious time.

Each member of our team possesses an ideal mix of professional experience and outstanding technology expertise. We deliver services in a friendly, straightforward manner. We resolve your technical issues and then take the time to explain what happened and provide advice on how you can adjust your behavior or install new software prevent similar problems in the future.  We understand the importance of an experienced technician to perform that critical computer repair. We’ve led IT teams at Fortune 1000 enterprises and are accustom to supporting heterogeneous environments where we’re working with Mac computers or Linux servers in addition to Microsoft-based solutions.

Technical Support Q&A

I have a virus, spyware or a Trojan, how do I clean my computer?

The truth is no one tool can catch everything out there. We leverage our years of experience and information security expertise along with a sophisticated, custom suite of tools to track down and eradicate these infections. For our ongoing clients, we perform sweeps for malicious applications and repair computers without disturbing day-to-day business.

My computer is slow, how do I speed it up?

There are a variety of easily resolvable issues that can slow down a machine, such as temporary files and registry errors. We work with you to determine which of these problems are affecting your computer and leverage our tools and expertise to safely and quickly remedy them. If it requires substantial time or costly upgrades to improve your computer performance, we help you evaluate the pros and cons for whether it’d be quicker, easier or cheaper to just purchase a new desktop or laptop.

What kind of computer should I buy for my employees?

There is no one computer solution that fits every employee or business best. We work with you and your colleagues to evaluate specific user and business requirements, and compare these requirements with budget restrictions before we make recommendations about what type of hardware to invest in. Once you’ve made your decision, we work with our technology partners to help you find the best hardware and software deals available. Not only do we take into consideration the cost of the hardware or software, we also consider factors like the necessary amount of memory needed for your operating system or other software applications, and warranties to cover the estimated life of your machine.